[ Multimodal Conversational AI Development ]

One conversation across voice, text, documents, and messaging.

Build AI agents that work across channels with one shared context and a real business workflow behind every interaction — not five disconnected bots.

Design a multimodal AI workflow

[ What multimodal means ]

The customer journey is rarely just one phone call.

A customer might call first, receive an SMS, upload a document, confirm through WhatsApp, and later continue in webchat — all with the same context. Multimodal AI carries that thread the whole way.

Repeated questions
The customer re-explains everything on every channel.
Lost documents
A file uploaded by SMS never reaches the voice agent.
Broken handoff
Staff inherit a conversation with no history behind it.

[ Channels and inputs ]

Everything the agent can take in.

Type Examples
Voice Phone calls, real-time agents, voice notes.
Messaging SMS, WhatsApp, Messenger, webchat, email.
Documents PDFs, forms, contracts, IDs, booking confirmations.
Images Photos, screenshots, receipts, document images.
Internal systems CRM, PMS, EHR, ticketing, dashboards, internal databases.

[ What we build ]

The pieces behind a seamless journey.

  • Omnichannel conversation flows
  • Shared customer context
  • Voice-to-text and text-to-voice workflows
  • Document upload and extraction
  • Human handoff
  • Internal dashboards
  • Case or booking summaries
  • Notifications and follow-ups
  • CRM/PMS/ticketing updates

[ Example workflows ]

How it plays out in practice.

Workflow Example
Hotel Guest calls, receives booking link, uploads ID, gets WhatsApp confirmation.
Legal Caller explains case, uploads documents, receives appointment SMS.
Support Customer calls, AI checks order, sends return instructions by email.
Sales Lead calls, AI qualifies, sends follow-up link, updates CRM.

[ Why it matters ]

What shared context buys you.

  • No repeated information
  • Better handoff to staff
  • More complete records
  • Faster resolution
  • Better customer experience
  • More reliable automation

[ How we work together ]

From scope to scale in weeks.

  1. Week 1

    Scope

    Map the workflow, success criteria, and the calls most likely to break.

  2. Weeks 2–5

    Design & build

    Conversation flows, the voice stack, and your CRM/PMS/system integrations.

  3. ~2 weeks

    Pilot

    Live on a limited set of real calls, scored for accuracy and latency.

  4. Ongoing

    Scale & improve

    Full rollout, every call monitored, tuned from real transcripts.

[ Proven in production ]

Multichannel work we've shipped.

6 yrs

in complex B2B software

20+

experts across AI, product, design, and engineering

4.9/5

average client satisfaction

5+

industries: SaaS, hospitality, LegalTech, MarTech, support

Design a multimodal AI workflow.

Map the full customer journey with us — every channel, every handoff — and see where shared context removes friction.

Schedule intro call

"What truly stood out was Softcery's deep AI expertise. They were able to take our vision and turn it into a reality, and the final product has exceeded our expectations. Working with Softcery has been a game-changer for our business."

Jeanette Kreft

Jeanette Kreft

Managing Director, The Compliance Company & Upskill AI

"Softcery is not your typical software development agency – they're a full-scale product consultancy. The benefit of working with them is the collaboration."

Ryan Tabb

Ryan Tabb

Founder, Bullseye