AI Front Desk Automation for Hotels
An AI receptionist that picks up every call in 20+ languages, takes reservations, and handles guest requests 24/7. Starting at $0.10 per minute.
Revenue your hotel loses at reception without realizing it.
Most happen after hours. The guest books on Booking.com within 60 seconds – and the hotel pays 15–25% commission on a reservation it could have captured direct.
Hospitality faces an 18% global staffing deficit. One person cannot cover a phone, a lobby, and a WhatsApp queue at the same time.
Guests would book direct – if someone picked up the phone. 52% abandon the hotel booking process mid-way. Each lost booking also means one fewer direct review.
Wi-Fi, parking, check-out times, breakfast hours. Staff answer the same questions dozens of times daily instead of focusing on the guests in front of them.
What your reception looks like with AI behind it.
Every booking captured.
Full reservation on every call – not a voicemail, not a missed opportunity.
Direct bookings recovered.
The AI closes reservations on the hotel’s own site – recapturing the 15–25% OTA commission margin.
80–90% less than night staff.
A fraction of the cost of a night receptionist or answering service.
20+ languages, zero interpreters.
Guests speak their language. Staff read a summary in theirs.
24/7 coverage without hiring.
The 2 AM caller gets the same service as the 2 PM caller. No night auditor required.
One AI across multiple properties.
Knows each property’s rooms, rates, and policies. If one hotel is full, suggests a sister location.
Every call is understood, handled, or routed to the right person.
Recognizes returning guests
The AI identifies repeat callers, greets them by name, and references their last stay — before the guest says a word.
Upsells at the right moment
Offers upgrades, late check-out, or breakfast packages when the context is right — not as a script, but as a natural suggestion.
Sends confirmations automatically
Booking details, check-in links, and directions — sent via SMS or WhatsApp the moment the reservation is confirmed.
Full coverage without the full-time cost.
In-house receptionist
- One call at a time
- Quality varies by shift and person
- 70–80% annual turnover
- Sick leave, no-shows, coverage gaps
Answering service
- Shared operators, hold times at peak
- No knowledge of the property
- Cannot access PMS or availability
- Generic scripts, no upselling
AI receptionist
- Unlimited simultaneous calls
- Identical quality on every interaction
- Trained on the specific property
- No gaps, no turnover, no no-shows
See what it costs for you
Estimate Your CostGuests hear their own language.
Full production quality
Supported
Additional languages available on request.
Connects to the systems the hotel already runs.
PMS
Cloudbeds 
Mews 
Little Hotelier 
Opera Cloud 
Stayntouch 
Apaleo 
Amenitiz Booking engines
SiteMinder Cloudbeds Mews 
SynXis Phone systems
RingCentral 
Nextiva 
Vonage 
Dialpad 
GoTo 
8×8 
PBX Messaging
WhatsApp Business 
SMS 
Facebook Messenger 
Instagram DM 
Webchat The hotel stays in control.
The property’s rules, enforced on every call.
Booking policies, FAQ answers, escalation triggers, guest preferences – defined once, followed consistently.
Every conversation recorded and searchable.
Full transcripts on calls. Complete message history on WhatsApp and chat. No gaps in the record.
Guest data protected.
Encrypted calls, GDPR-compliant storage, EU data residency option. PCI-compliant payment handling.
Dashboard for the management team.
Call volume, booking conversions, and query types – visible in one place. Staff update FAQ answers without developer help.
Improves over time.
Staff feedback shapes future conversations. Accuracy and conversion improve with each correction.
Sensitive matters go to humans.
Complaints, emergencies, and VIP requests transfer to staff with full context. The AI does not improvise.
Operational in weeks, not months.
One demo call, a two-week pilot on live calls, then full production.
Demo call
We run the AI on real hotel scenarios – reservation calls, after-hours inquiries, guest requests.
1 hour
Pilot
Configured for the property's workflows. Connected to the PMS. Deployed on live calls.
2 weeks
Full production
All channels – phone, WhatsApp, webchat. Monitored and refined as volume scales.
Week 3 onward
Also works for serviced apartments, apart-hotels, and boutique hotel groups with no dedicated reception staff.