AI Voice Receptionist
for Self-Service Kiosks
A voice agent runs the self-service kiosk alongside the screen. Guests speak, and the screen follows each step: ID scan, booking, signature, payment, and room key. It covers the front desk outside staffed hours.
[ Live demo ]
Run a check-in by voice.
A working voice agent running a sample check-in. Allow the microphone, tap to start, and talk through it, or tap items on screen. The screen stays in sync with the conversation.
The Garden House
Welcome.
Let’s check you in.
Tap below and just talk — I’ll guide you through it. You can also tap anything on screen.
Use a headset in a quiet room for best results. The reservation, ID, and payment are sample data and nothing is stored. It uses the same voice and call setup as the agent on our home page.
Trusted by the companies building what's next
[ Why a screen alone is not enough ]
A touchscreen alone does not complete a check-in.
Late arrivals, early departures, and night check-ins happen when no staff are on shift. A screen-only kiosk sends most of these guests looking for a person.
Guests stop at the first field they do not understand. If the desk is closed, many give up or book elsewhere.
Tourist properties take guests from many countries. A single-language screen leaves most of them unable to finish on their own, and staffing every language is not practical.
Registration, document capture, and a signature are legal requirements in markets such as Portugal and Spain. They cannot be skipped, and doing them by hand is slow.
[ How it works ]
The agent guides each step of the check-in.
Voice and touch share one state
Every tap and spoken answer update the same state. A guest can switch to touch at any point, and the agent stays in sync with the screen.
Waits for on-screen steps
Scan, sign, and pay open the screen and return control to the guest. The agent waits for each step to finish before it continues.
Escalates to staff
If the agent cannot resolve a request, or the guest sounds frustrated, it notifies a staff member and tells the guest help is coming.
[ With a voice agent on the kiosk ]
What changes with a voice agent on the kiosk.
Coverage outside staffed hours.
Late arrivals check in with voice guidance at any hour, without a night auditor on the rota.
Service in the guest’s language.
The agent switches language during the call, so one kiosk serves guests who do not speak English.
Fewer abandoned check-ins.
Voice guidance helps guests finish instead of stalling on a form and walking away.
Lower cost than overnight staff.
Voice runs about $0.05–0.06 per minute, well below the cost of staffing the desk overnight.
Upsells during check-in.
The agent offers a room upgrade or breakfast in context and adds it to the bill if the guest accepts.
One agent across properties.
Reservations, region rules, and language come from configuration, so the same kiosk works across a portfolio.
[ Trust & control ]
Self-service that meets compliance requirements.
Compliant by region.
Strict markets require ID capture and a signature; standard markets skip them. The flow follows the property’s regulatory profile.
Registration captured on screen.
Identity, contact details, and a signature are captured on screen and read back to the guest before the check-in continues.
Escalation to staff.
If the agent cannot resolve a request, or the guest sounds frustrated, it escalates to staff and tells the guest help is coming.
Built on existing infrastructure.
The same voice and call stack as our production agents. Agent behaviour runs server-side; the kiosk holds the screen and the conversation.
[ Getting started ]
How a rollout works.
A demo call, a pilot on one kiosk, then a wider rollout.
1 hour
Demo call
We run the kiosk on your check-in flow, with your steps, regions, and languages, and show the voice agent handling it.
2–4 weeks
Pilot
Configured for one property and connected to your PMS. Deployed on a kiosk in the lobby for live arrivals.
Week 4 onward
Rollout
Extended across properties and languages, then monitored and adjusted as guests use it.
Also suitable for apart-hotels, hostels, and serviced-apartment operators with unattended lobbies.
Add a voice agent to your kiosk
We build voice agents for B2B SaaS and hospitality platforms. Book a call and we'll run the kiosk on your check-in flow.