[ Voice AI Platform Integration & Infrastructure ]

Connect voice AI to the systems that run your business.

Phone systems, CRMs, booking engines, databases, messaging channels, and AI providers — wired together with architecture designed for reliability, security, and scale.

Review your voice AI stack

[ Why integration matters ]

Most prototypes fail because they are not connected.

A useful voice agent needs to read data, update records, route tasks, trigger workflows, and stay reliable when providers fail. Without that, even a great conversation goes nowhere.

No data access
The agent cannot answer questions about real bookings, orders, or accounts.
No write-back
Calls happen but records, tasks, and follow-ups never update.
No failover
One provider outage takes the whole agent down mid-call.

[ Integration categories ]

What we connect.

Category Examples
Telephony Twilio, SIP, VoIP, PBX, RingCentral, Dialpad, Vonage.
Voice platforms Vapi, Retell, Bland, custom orchestration, internal tooling.
Speech providers Deepgram, AssemblyAI, ElevenLabs, OpenAI, Azure, Google.
Business systems CRM, PMS, EHR, booking engines, legal intake platforms, internal databases.
Messaging SMS, WhatsApp, webchat, email, Messenger.
Analytics Transcripts, call scoring, dashboards, latency tracking, cost tracking.

[ Infrastructure options ]

Deployed where your security model requires.

From managed cloud to your own VPC to fully on-premises on self-hosted open-weight models — so regulated data never leaves your perimeter and cost stays predictable as call volume grows.

Deployment model Best for
Managed cloud Fast pilots and standard production launches.
Private cloud / VPC Higher security, regulated workflows, or internal systems.
EU data residency GDPR-sensitive companies.
On-premises or hybrid Enterprise, legal, healthcare, finance, or strict data-control requirements.

[ Self-hosted & on-premises ]

Own the whole voice stack.

  • Self-hosted open-weight STT, LLM, and TTS
  • Private GPU or Kubernetes cluster
  • No per-minute third-party API fees at scale
  • Data never leaves your perimeter (HIPAA, FINRA, GDPR)
  • Latency under your control
  • Model and version pinning, upgrades on your schedule

[ What we implement ]

The reliability layer around the conversation.

  • Provider orchestration
  • Fallback logic across LLM, STT, and TTS
  • Telephony routing
  • CRM/PMS/EHR syncing
  • Call recording and transcript storage
  • Latency tracking
  • Cost tracking
  • Data retention rules
  • Role-based access
  • Audit logs

[ Use-case examples ]

How the pieces come together.

Use case Example
Hotel AI receptionist Connected to PMS, booking engine, phone system, and WhatsApp.
Legal AI receptionist Connected to CRM, case management system, call recordings, and attorney routing.
Support voice agent Connected to order system, ticketing software, and knowledge base.
Sales voice agent Connected to CRM, outbound workflows, calendar, and follow-up tools.

[ Security and control ]

You keep control of the data.

  • Consent and disclosure support
  • Data retention policies
  • Encrypted storage
  • Access control
  • Human escalation
  • Call recording settings
  • GDPR and EU data-residency options
  • SOC 2 readiness where relevant

[ How we work together ]

From scope to scale in weeks.

  1. Week 1

    Scope

    Map the workflow, success criteria, and the calls most likely to break.

  2. Weeks 2–5

    Design & build

    Conversation flows, the voice stack, and your CRM/PMS/system integrations.

  3. ~2 weeks

    Pilot

    Live on a limited set of real calls, scored for accuracy and latency.

  4. Ongoing

    Scale & improve

    Full rollout, every call monitored, tuned from real transcripts.

[ Proven in production ]

Integrations we've shipped.

6 yrs

in complex B2B software

20+

experts across AI, product, design, and engineering

4.9/5

average client satisfaction

5+

industries: SaaS, hospitality, LegalTech, MarTech, support

Review your voice AI stack.

Bring your systems and constraints. We map the integrations, the deployment model, and the failover plan that keeps voice AI reliable in production.

Schedule intro call

"What truly stood out was Softcery's deep AI expertise. They were able to take our vision and turn it into a reality, and the final product has exceeded our expectations. Working with Softcery has been a game-changer for our business."

Jeanette Kreft

Jeanette Kreft

Managing Director, The Compliance Company & Upskill AI

"Softcery is not your typical software development agency – they're a full-scale product consultancy. The benefit of working with them is the collaboration."

Ryan Tabb

Ryan Tabb

Founder, Bullseye