Surpassing Human Limits with AI Voice Solutions
Deploy custom voice agents that handle calls with superhuman consistency and
efficiency. We develop intelligent solutions that never tire, never rush, and never miss
a detail - while maintaining natural conversation quality and driving better business
results at any scale.
Surpassing Human Limits with AI Voice Solutions
Deploy custom voice agents that handle calls with superhuman consistency and efficiency. We develop intelligent solutions that never tire, never rush, and never miss a detail - while maintaining natural conversation quality and driving better business results at any scale.
Surpassing Human Limits with AI Voice Solutions
Deploy custom voice agents that handle calls with superhuman consistency and efficiency. We develop intelligent solutions that never tire, never rush, and never miss a detail - while maintaining natural conversation quality and driving better business results at any scale.
Surpassing Human Limits with AI Voice Solutions
Deploy custom voice agents that handle calls with superhuman consistency and
efficiency. We develop intelligent solutions that never tire, never rush, and never miss a
detail - while maintaining natural conversation quality and driving better business
results at any scale.
Building Voice Agents That Work
Building Voice Agents That Work
Just like human agents, AI voice agents need three core capabilities to handle conversations effectively: they need to understand what's being said, know how to respond, and communicate clearly. But unlike humans, they need carefully designed systems to ensure they do this consistently and reliably at any scale.
Just like human agents, AI voice agents need three core capabilities to handle conversations effectively: they need to understand what's being said, know how to respond, and communicate clearly. But unlike humans, they need carefully designed systems to ensure they do this consistently and reliably at any scale.
CORE COMPONENTS
THE FOUNDATION
Speech Recognition:
Understanding Every Word
Advanced speech recognition systems process and understand spoken language faster than human reaction time.
Reasoning & Text Generation:
Making Smart Decisions
The brain of the system processes information, understands context, and generates appropriate responses.
Speech Synthesis:
Speaking Naturally
Custom-trained voice models turn responses into natural speech that matches your brand voice.
ARCHITECTURE
MAKING IT RELIABLE
Personality Design
Just as you train human agents on your brand voice and communication style, we design voice agent personalities that consistently represent your brand.
Conversation Flow
Every business has specific ways of handling customer interactions. We transform these into intelligent conversation flows that guide interactions while maintaining natural dialogue.
Quality Control
Before any response reaches the user, our real-time evaluation system checks it for accuracy, appropriateness, and consistency with your business rules.
Business Integration
Voice agents don't operate in isolation – they connect with your existing systems to access customer data, update records, or trigger business processes.
Conversation Memory
Unlike humans who might forget details, our systems maintain perfect memory of past interactions while understanding which details matter for current conversations.
Security Framework
Comprehensive security measures protect sensitive information throughout the conversation lifecycle, ensuring compliance and building essential trust for voice interactions.
SUPPORT SYSTEMS
ENSURING QUALITY AT SCALE
Comprehensive Testing
We use AI-powered testing to simulate thousands of conversations, uncovering and handling edge cases before they occur in real interactions.
Real-Time Monitoring
Active monitoring systems track every conversation, alerting us to any deviations from expected behavior or new edge cases.
Scalable Infrastructure
The underlying technical infrastructure automatically scales to handle your call volume, whether it's ten calls or ten thousand.
CORE COMPONENTS
THE FOUNDATION
Speech Recognition:
Understanding Every Word
Advanced speech recognition systems process and understand spoken language faster than human reaction time.
Reasoning & Text Generation:
Making Smart Decisions
The brain of the system processes information, understands context, and generates appropriate responses.
Speech Synthesis:
Speaking Naturally
Custom-trained voice models turn responses into natural speech that matches your brand voice.
ARCHITECTURE
MAKING IT RELIABLE
Personality Design
Just as you train human agents on your brand voice and communication style, we design voice agent personalities that consistently represent your brand.
Conversation Flow
Every business has specific ways of handling customer interactions. We transform these into intelligent conversation flows that guide interactions while maintaining natural dialogue.
Quality Control
Before any response reaches the user, our real-time evaluation system checks it for accuracy, appropriateness, and consistency with your business rules.
Business Integration
Voice agents don't operate in isolation – they connect with your existing systems to access customer data, update records, or trigger business processes.
Conversation Memory
Unlike humans who might forget details, our systems maintain perfect memory of past interactions while understanding which details matter for current conversations.
Security Framework
Comprehensive security measures protect sensitive information throughout the conversation lifecycle, ensuring compliance and building essential trust for voice interactions.
SUPPORT SYSTEMS
ENSURING QUALITY AT SCALE
Comprehensive Testing
We use AI-powered testing to simulate thousands of conversations, uncovering and handling edge cases before they occur in real interactions.
Real-Time Monitoring
Active monitoring systems track every conversation, alerting us to any deviations from expected behavior or new edge cases.
Scalable Infrastructure
The underlying technical infrastructure automatically scales to handle your call volume, whether it's ten calls or ten thousand.
CORE COMPONENTS - THE FOUNDATION
Speech Recognition:
Understanding Every Word
Advanced speech recognition systems process and understand spoken language faster than human reaction time.
Reasoning &
Text Generation:
Making Smart Decisions
The brain of the system processes information, understands context, and generates appropriate responses.
Speech Synthesis:
Speaking Naturally
Custom-trained voice models turn responses into natural speech that matches your brand voice.
ARCHITECTURE - MAKING IT RELIABLE
Personality Design
Just as you train human agents on your brand voice and communication style, we design voice agent personalities that consistently represent your brand.
Conversation Flow
Every business has specific ways of handling customer interactions. We transform these into intelligent conversation flows that guide interactions while maintaining natural dialogue.
Quality Control
Before any response reaches the user, our real-time evaluation system checks it for accuracy, appropriateness, and consistency with your business rules.
Business Integration
Voice agents don't operate in isolation – they connect with your existing systems to access customer data, update records, or trigger business processes.
Conversation Memory
Unlike humans who might forget details, our systems maintain perfect memory of past interactions while understanding which details matter for current conversations.
Security Framework
Comprehensive security measures protect sensitive information throughout the conversation lifecycle, ensuring compliance and building essential trust for voice interactions.
SUPPORT SYSTEMS - ENSURING QUALITY SCALE
Comprehensive Testing
We use AI-powered testing to simulate thousands of conversations, uncovering and handling edge cases before they occur in real interactions.
Real-Time Monitoring
Active monitoring systems track every conversation, alerting us to any deviations from expected behavior or new edge cases.
Scalable Infrastructure
The underlying technical infrastructure automatically scales to handle your call volume, whether it's ten calls or ten thousand.
CORE COMPONENTS - THE FOUNDATION
Speech Recognition:
Understanding Every Word
Advanced speech recognition systems process and understand spoken language faster than human reaction time.
Reasoning &
Text Generation:
Making Smart Decisions
The brain of the system processes information, understands context, and generates appropriate responses.
Speech Synthesis:
Speaking Naturally
Custom-trained voice models turn responses into natural speech that matches your brand voice.
ARCHITECTURE - MAKING IT RELIABLE
Personality Design
Just as you train human agents on your brand voice and communication style, we design voice agent personalities that consistently represent your brand.
Conversation Flow
Every business has specific ways of handling customer interactions. We transform these into intelligent conversation flows that guide interactions while maintaining natural dialogue.
Quality Control
Before any response reaches the user, our real-time evaluation system checks it for accuracy, appropriateness, and consistency with your business rules.
Business Integration
Voice agents don't operate in isolation – they connect with your existing systems to access customer data, update records, or trigger business processes.
Conversation Memory
Unlike humans who might forget details, our systems maintain perfect memory of past interactions while understanding which details matter for current conversations.
Security Framework
Comprehensive security measures protect sensitive information throughout the conversation lifecycle, ensuring compliance and building essential trust for voice interactions.
SUPPORT SYSTEMS - ENSURING QUALITY SCALE
Comprehensive Testing
We use AI-powered testing to simulate thousands of conversations, uncovering and handling edge cases before they occur in real interactions.
Real-Time Monitoring
Active monitoring systems track every conversation, alerting us to any deviations from expected behavior or new edge cases.
Scalable Infrastructure
The underlying technical infrastructure automatically scales to handle your call volume, whether it's ten calls or ten thousand.
CORE COMPONENTS
THE FOUNDATION
Speech Recognition:
Understanding Every Word
Advanced speech recognition systems process and understand spoken language faster than human reaction time.
Reasoning &
Text Generation:
Making Smart Decisions
The brain of the system processes information, understands context, and generates appropriate responses.
Speech Synthesis:
Speaking Naturally
Custom-trained voice models turn responses into natural speech that matches your brand voice.
ARCHITECTURE
MAKING IT RELIABLE
Personality Design
Just as you train human agents on your brand voice and communication style, we design voice agent personalities that consistently represent your brand.
Conversation Flow
Every business has specific ways of handling customer interactions. We transform these into intelligent conversation flows that guide interactions while maintaining natural dialogue.
Quality Control
Before any response reaches the user, our real-time evaluation system checks it for accuracy, appropriateness, and consistency with your business rules.
Business Integration
Voice agents don't operate in isolation – they connect with your existing systems to access customer data, update records, or trigger business processes.
Conversation Memory
Unlike humans who might forget details, our systems maintain perfect memory of past interactions while understanding which details matter for current conversations.
Security Framework
Comprehensive security measures protect sensitive information throughout the conversation lifecycle, ensuring compliance and building essential trust for voice interactions.
SUPPORT SYSTEMS
ENSURING QUALITY AT SCALE
Comprehensive Testing
We use AI-powered testing to simulate thousands of conversations, uncovering and handling edge cases before they occur in real interactions.
Real-Time Monitoring
Active monitoring systems track every conversation, alerting us to any deviations from expected behavior or new edge cases.
Scalable Infrastructure
The underlying technical infrastructure automatically scales to handle your call volume, whether it's ten calls or ten thousand.
Customers & Case Studies
Customers & Case Studies
Softcery + CaseGen
“The Softcery team is exceptional. Their combination of
technical expertise and project management made a complex implementation feel straightforward. I highly recommend them for challenging technical projects.”
Anthony Flores
Co-Founder, Casegen
JOURNEY
We partnered with CaseGen to develop their AI-powered legal intake platform, designed to automate call handling for law firms. The challenge was creating a product that could handle complex legal conversations while maintaining natural flow and accurate case qualification. What started as a focused voice agent evolved into a comprehensive intake automation platform, developing through multiple iterations based on law firm feedback and
real-world performance data.
SOLUTION
We engineered a complete voice processing pipeline that combines Twilio's Programmable Voice API with Deepgram's Speech-to-Text and Azure OpenAI's language models. The system manages everything from call handling to case qualification, integrating secure document upload capabilities and automated case scoring. Every component was designed for sub-1.5 second response times while maintaining high accuracy in legal terminology.
IMPACT
The platform now serves multiple law firms across the US, processing hundreds of intake calls monthly. By connecting Twilio's telephony with our custom AI pipeline, we achieved response times under 1.5 seconds, enabling natural conversation flow. Law firms using the platform report eliminated missed calls and improved case qualification accuracy, allowing them to focus on high-value cases while ensuring consistent intake quality.
Softcery + CaseGen
“The Softcery team is exceptional. Their combination of
technical expertise and project management made a complex implementation feel straightforward. I highly recommend them for challenging technical projects.”
Anthony Flores
Founder & CEO, Casegen
JOURNEY
We partnered with CaseGen to develop their AI-powered legal intake platform, designed to automate call handling for law firms. The challenge was creating a product that could handle complex legal conversations while maintaining natural flow and accurate case qualification. What started as a focused voice agent evolved into a comprehensive intake automation platform, developing through multiple iterations based on law firm feedback and
real-world performance data.
SOLUTION
We engineered a complete voice processing pipeline that combines Twilio's Programmable Voice API with Deepgram's Speech-to-Text and Azure OpenAI's language models. The system manages everything from call handling to case qualification, integrating secure document upload capabilities and automated case scoring. Every component was designed for sub-1.5 second response times while maintaining high accuracy in legal terminology.
IMPACT
The platform now serves multiple law firms across the US, processing hundreds of intake calls monthly. By connecting Twilio's telephony with our custom AI pipeline, we achieved response times under 1.5 seconds, enabling natural conversation flow. Law firms using the platform report eliminated missed calls and improved case qualification accuracy, allowing them to focus on high-value cases while ensuring consistent intake quality.
Softcery + CaseGen
“The Softcery team is exceptional. Their combination of technical expertise and project management made a complex implementation feel straightforward. I highly recommend them for challenging technical projects.”
Anthony Flores
Founder & CEO, Casegen
JOURNEY
We partnered with CaseGen to develop their AI-powered legal intake platform, designed to automate call handling for law firms. The challenge was creating a product that could handle complex legal conversations while maintaining natural flow and accurate case qualification. What started as a focused voice agent evolved into a comprehensive intake automation platform, developing through multiple iterations based on law firm feedback and
real-world performance data.
SOLUTION
We engineered a complete voice processing pipeline that combines Twilio's Programmable Voice API with Deepgram's Speech-to-Text and Azure OpenAI's language models. The system manages everything from call handling to case qualification, integrating secure document upload capabilities and automated case scoring. Every component was designed for sub-1.5 second response times while maintaining high accuracy in legal terminology.
IMPACT
The platform now serves multiple law firms across the US, processing hundreds of intake calls monthly. By connecting Twilio's telephony with our custom AI pipeline, we achieved response times under 1.5 seconds, enabling natural conversation flow. Law firms using the platform report eliminated missed calls and improved case qualification accuracy, allowing them to focus on high-value cases while ensuring consistent intake quality.
Softcery + CaseGen
“The Softcery team is exceptional. Their combination of technical expertise and project management made a complex implementation feel straightforward. I highly recommend them for challenging technical projects.”
Anthony Flores
Founder & CEO, Casegen
JOURNEY
We partnered with CaseGen to develop their AI-powered legal intake platform, designed to automate call handling for law firms. The challenge was creating a product that could handle complex legal conversations while maintaining natural flow and accurate case qualification. What started as a focused voice agent evolved into a comprehensive intake automation platform, developing through multiple iterations based on law firm feedback and
real-world performance data.
SOLUTION
We engineered a complete voice processing pipeline that combines Twilio's Programmable Voice API with Deepgram's Speech-to-Text and Azure OpenAI's language models. The system manages everything from call handling to case qualification, integrating secure document upload capabilities and automated case scoring. Every component was designed for sub-1.5 second response times while maintaining high accuracy in legal terminology.
IMPACT
The platform now serves multiple law firms across the US, processing hundreds of intake calls monthly. By connecting Twilio's telephony with our custom AI pipeline, we achieved response times under 1.5 seconds, enabling natural conversation flow. Law firms using the platform report eliminated missed calls and improved case qualification accuracy, allowing them to focus on high-value cases while ensuring consistent intake quality.
Softcery + CaseGen
“The Softcery team is exceptional. Their combination of technical expertise and project management made a complex implementation feel straightforward. I highly recommend them for challenging technical projects.”
Anthony Flores
Founder & CEO, Casegen
JOURNEY
We partnered with CaseGen to develop their AI-powered legal intake platform, designed to automate call handling for law firms. The challenge was creating a product that could handle complex legal conversations while maintaining natural flow and accurate case qualification. What started as a focused voice agent evolved into a comprehensive intake automation platform, developing through multiple iterations based on law firm feedback and
real-world performance data.
SOLUTION
We engineered a complete voice processing pipeline that combines Twilio's Programmable Voice API with Deepgram's Speech-to-Text and Azure OpenAI's language models. The system manages everything from call handling to case qualification, integrating secure document upload capabilities and automated case scoring. Every component was designed for sub-1.5 second response times while maintaining high accuracy in legal terminology.
IMPACT
The platform now serves multiple law firms across the US, processing hundreds of intake calls monthly. By connecting Twilio's telephony with our custom AI pipeline, we achieved response times under 1.5 seconds, enabling natural conversation flow. Law firms using the platform report eliminated missed calls and improved case qualification accuracy, allowing them to focus on high-value cases while ensuring consistent intake quality.
Ready to start developing your voice agent?
Schedule a consultation
Request a call
Development Process:
From Concept to Production
Development Process: From Concept to Production
Unlike traditional software development, building effective voice agents requires a unique approach that combines rapid testing with methodical refinement. Our process is designed to get your agent into production quickly while ensuring it can handle real-world complexities.
Unlike traditional software development, building effective voice agents requires a unique approach that combines rapid testing with methodical refinement. Our process is designed to get your agent into production quickly while ensuring it can handle real-world complexities.
PHASE 1
SOLUTION SHAPING
SOLUTION SHAPING
We start by mapping out your specific needs
and challenges:
We start by mapping out your specific needs and challenges:
Identifying core use cases and conversation flows
Defining success metrics and quality standards
Planning for edge cases and technical requirements
Selecting the optimal technology stack
Identifying core use cases and conversation flows
Defining success metrics and quality standards
Planning for edge cases and technical requirements
Selecting the optimal technology stack
1 - 2 Weeks
PHASE 2
PRODUCTION-READY POC
PRODUCTION-READY POC
Rather than building a demo, we create a minimal
but production-capable agent:
Rather than building a demo, we create a minimal but production-capable agent:
Implementing core conversation flows
Setting up real-world testing infrastructure
Establishing monitoring and feedback systems
Beginning live testing with a controlled user group
Implementing core conversation flows
Setting up real-world testing infrastructure
Establishing monitoring and feedback systems
Beginning live testing with a controlled user group
2 - 4 Weeks
PHASE 3
COMMERCIAL MVP
COMMERCIAL MVP
We expand the agent's capabilities based
on real usage data:
Refining conversation handling based on interactions
Implementing comprehensive error handling
Adding secondary features and integrations
Scaling infrastructure for broader deployment
Refining conversation handling based on interactions
Implementing comprehensive error handling
Adding secondary features and integrations
Scaling infrastructure for broader deployment
1 - 3 Months
PHASE 4
CONTINUOUS ENHANCEMENT
CONTINUOUS ENHANCEMENT
Voice agent development is an ongoing
process of refinement:
Regular analysis of conversation patterns
Expansion of handled scenarios
Performance optimization
Feature and capability expansion
Regular analysis of conversation patterns
Expansion of handled scenarios
Performance optimization
Feature and capability expansion
Ongoing product support
Why Softcery for Voice Agents
Why Softcery for Voice Agents
Building voice agents demands both technical excellence and strategic thinking. You can't solve these challenges by just connecting APIs or following templates. Here's what makes our approach different:
Building voice agents demands both technical excellence and strategic thinking. You can't solve these challenges by just connecting APIs or following templates. Here's what makes our approach different:
Deep Voice Tech Expertise
We've spent years mastering the complexities of voice agent development. From speech processing to conversation design, we understand what works in production and what doesn't. This means you get solutions that perform consistently at scale, not just impressive demos.
Production-First Development
We architect every system for real-world conditions from day one. Understanding your operations, users, and business goals helps us build solutions that work reliably at scale. No shortcuts, no compromises – just careful engineering that delivers results.
Proven Track Record
5+ years in complex B2B systems
Team of 30+ AI and engineering experts
4.9/5 average client satisfaction
Top-rated on leading B2B platforms
Strategy to Reality
We shape both technical direction and implementation. Instead of just writing code, we think through how everything works together in production. This means you get a solution that works reliably today and scales effectively tomorrow.
Principled Approach
We are opinionated.
We are radically transparent.
We are specific.
We are here for the long run.
Complex Made Reliable
Voice technology is sophisticated enough already. We turn technical complexity into practical solutions that deliver consistent results. Your teams get powerful capabilities without operational headaches.
Deep Voice Tech Expertise
We've spent years mastering the complexities of voice agent development. From speech processing to conversation design, we understand what works in production and what doesn't. This means you get solutions that perform consistently at scale, not just impressive demos.
Production-First Development
We architect every system for real-world conditions from day one. Understanding your operations, users, and business goals helps us build solutions that work reliably at scale. No shortcuts, no compromises – just careful engineering that delivers results.
Proven Track Record
5+ years in complex B2B systems
Team of 30+ AI and engineering experts
4.9/5 average client satisfaction
Top-rated on leading B2B platforms
Strategy to Reality
We shape both technical direction and implementation. Instead of just writing code, we think through how everything works together in production. This means you get a solution that works reliably today and scales effectively tomorrow.
Principled Approach
We are opinionated.
We are radically transparent.
We are specific.
We are here for the long run.
Complex Made Reliable
Voice technology is sophisticated enough already. We turn technical complexity into practical solutions that deliver consistent results. Your teams get powerful capabilities without operational headaches.
Deep Voice Tech Expertise
We've spent years mastering the complexities of voice agent development. From speech processing to conversation design, we understand what works in production and what doesn't. This means you get solutions that perform consistently at scale, not just impressive demos.
Proven Track Record
5+ years in complex B2B systems
Team of 30+ AI and engineering experts
4.9/5 average client satisfaction
Top-rated on leading B2B platforms
Strategy to Reality
We shape both technical direction and implementation. Instead of just writing code, we think through how everything works together in production. This means you get a solution that works reliably today and scales effectively tomorrow.
Principled Approach
We are opinionated.
We are radically transparent.
We are specific.
We are here for the long run.
Production-First Development
We architect every system for real-world conditions from day one. Understanding your operations, users, and business goals helps us build solutions that work reliably at scale. No shortcuts, no compromises – just careful engineering that delivers results.
Complex Made Reliable
Voice technology is sophisticated enough already. We turn technical complexity into practical solutions that deliver consistent results. Your teams get powerful capabilities without operational headaches.
Deep Voice Tech Expertise
We've spent years mastering the complexities of voice agent development. From speech processing to conversation design, we understand what works in production and what doesn't. This means you get solutions that perform consistently at scale, not just impressive demos.
Proven Track Record
5+ years in complex B2B systems
Team of 30+ AI and engineering experts
4.9/5 average client satisfaction
Top-rated on leading B2B platforms
Strategy to Reality
We shape both technical direction and implementation. Instead of just writing code, we think through how everything works together in production. This means you get a solution that works reliably today and scales effectively tomorrow.
Principled Approach
We are opinionated.
We are radically transparent.
We are specific.
We are here for the long run.
Production-First Development
We architect every system for real-world conditions from day one. Understanding your operations, users, and business goals helps us build solutions that work reliably at scale. No shortcuts, no compromises – just careful engineering that delivers results.
Complex Made Reliable
Voice technology is sophisticated enough already. We turn technical complexity into practical solutions that deliver consistent results. Your teams get powerful capabilities without operational headaches.
Deep Voice Tech Expertise
We've spent years mastering the complexities of voice agent development. From speech processing to conversation design, we understand what works in production and what doesn't. This means you get solutions that perform consistently at scale, not just impressive demos.
Proven Track Record
5+ years in complex B2B systems
Team of 30+ AI and engineering experts
4.9/5 average client satisfaction
Top-rated on leading B2B platforms
Strategy to Reality
We shape both technical direction and implementation. Instead of just writing code, we think through how everything works together in production. This means you get a solution that works reliably today and scales effectively tomorrow.
Principled Approach
We are opinionated.
We are radically transparent.
We are specific.
We are here for the long run.
Production-First Development
We architect every system for real-world conditions from day one. Understanding your operations, users, and business goals helps us build solutions that work reliably at scale. No shortcuts, no compromises – just careful engineering that delivers results.
Complex Made Reliable
Voice technology is sophisticated enough already. We turn technical complexity into practical solutions that deliver consistent results. Your teams get powerful capabilities without operational headaches.
Knowledge Base
Knowledge Base
Practical, no-fluff advice for tech-savvy SMB founders and executives.
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Send us a message
Send us a message
Contact us
hey@softcery.com
Softcery OÜ is registered in Estonia with registry code 16783794. VAT number: EE102662948.
Registered address: Ahtri tn 12, Kesklinna linnaosa, Tallinn, Harju maakond, 15551.
Copyright © 2025
Contact us
hey@softcery.com
Softcery OÜ is registered in Estonia with registry code 16783794. VAT number: EE102662948.
Registered address: Ahtri tn 12, Kesklinna linnaosa, Tallinn, Harju maakond, 15551.
Copyright © 2025
Contact us
hey@softcery.com
Softcery OÜ is registered in Estonia with registry code 16783794. VAT number: EE102662948.
Registered address: Ahtri tn 12, Kesklinna linnaosa, Tallinn, Harju maakond, 15551.
Copyright © 2025
Contact us
hey@softcery.com
Softcery OÜ is registered in Estonia with registry code 16783794. VAT number: EE102662948.
Registered address: Ahtri tn 12, Kesklinna linnaosa, Tallinn, Harju maakond, 15551.
Copyright © 2025