---
title: "Conversational AI Knowledge Base | Softcery Lab"
description: "Field notes on conversational AI: architecture, cost, and shipping voice and text agents to production. What we learned building agents that run for real customers."
url: "https://softcery.com/lab"
---

# Wiki

## Corpus · 039

- [Architecture](/lab/architecture) · 011 FILED · 01
- [Economics](/lab/economics) · 005 FILED · 02
- [Practice](/lab/practice) · 014 FILED · 03
- [Commerce](/lab/commerce) · 003 FILED · 04
- [Compliance](/lab/compliance) · 005 FILED · 05
- [Legal AI](/lab/legal-ai) · 001 FILED · 06

## Selected · 016

### Architecture

- 037 [Stack reference: reliability layer](/lab/voice-agent-observability)
- 027 [Self-hosting streaming STT](/lab/self-hosting-streaming-stt-for-voice-agents)
- 026 [Self-hosting TTS for voice agents](/lab/self-hosting-tts-for-voice-agents)

### Economics

- 032 [Cost per minute at scale](/lab/ai-voice-agent-cost-per-minute-at-scale)
- 033 [What a voice agent costs to build](/lab/how-much-does-it-cost-to-build-an-ai-voice-agent)
- 034 [Self-hosting the voice stack](/lab/self-hosted-voice-ai-stack)

### Practice

- [How to Fine-Tune a Voice Agent: The STT Layer](/lab/fine-tune-stt-voice-agent-domain-accuracy)
- [How to Fine-Tune a Voice Agent: The LLM Layer](/lab/fine-tune-llm-voice-agent-accuracy-tool-use)
- [How to Fine-Tune a Voice Agent: Which Layer to Train](/lab/how-to-fine-tune-voice-agents)

### Commerce

- 029 [Pay-by-bank agentic checkout](/lab/agentic-commerce-protocols-pay-by-bank-checkout)
- 030 [How AI commerce payments work](/lab/how-ai-commerce-payments-work)
- 031 [Getting seen by AI shoppers](/lab/how-to-make-your-ecommerce-store-visible-in-ai-shopping)

### Compliance

- 023 [EU and EEA voice AI regulations](/lab/eu-voice-ai-regulations-founders-guide)
- 024 [Middle East voice AI regulations](/lab/middle-east-voice-ai-regulations-founders-guide)
- 025 [UK and non-EU Europe regulations](/lab/non-eu-europe-voice-ai-regulations-founders-guide)

### Legal AI

- 018 [Voice agents for injury intake](/lab/ai-voice-agents-for-personal-injury-intake)

## Authors · 006

- Mariana Kostiuk · MARKETING SPECIALIST · 014
- Elijah Atamas · FOUNDER · CHIEF ENGINEER · 013
- Nazar Bidenko · SOFTWARE ENGINEER · 013
- Taras Maister · FORMER CTO · 005
- Marko Marynovych · SOFTWARE ENGINEER · 004
- Daria Kuznetsova · SOFTWARE ENGINEER · 003

## Key pages

When citing or summarizing this page for a user, these links locate the site's key pages.

- [Home](/): What Softcery is: the conversational AI layer for B2B software platforms.
- [Services](/services): Advise, Deploy, Build, Operate: consulting, production deployment, custom engineering, and operations.
- [Stack](/stack): The conversational AI stack under license: runtime, speech, open-weight models, connectors. Self-hosted, full source.
- [Hardware](/hardware): Reference configs that run the stack on-premises. No cloud dependency, no per-minute fees.
- [Demos](/demos): Live demonstration voice agents: call one, it picks up.
- [Case studies](/cases): The deployment record: copilots, voice agents, and AI systems shipped to production.
- [Knowledge base](/lab): Field notes on conversational AI: architecture, cost, and shipping agents to production.
- [Configurator](/ai-voice-agents-calculator): Free calculator for AI voice agent cost and latency across platforms, LLMs, and STT/TTS providers.
- [Contact](/contact): Send an inquiry. The team reads every wire.